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Frequently Asked
Questions
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How
can technology solve problems in human performance? |
In the historic quest to
improve human performance, technology frequently provides the basis for
breakthroughs to exceptional results. Without a technological breakthrough,
there is often an upper limit to the best performance possible. On the
other hand, with integrated technologies such as electronic performance
support systems (EPSS), we can build
more efficiently, farm more abundantly, and govern more effectively. |
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What
is the link between, technology, R&D and performance improvement? |
The prospect of using technology
to improve human performance raises important questions. When is use of
a particular technology the right strategy for improving performance? How
can a technology be best used for achieving performance results? Technology
is a door leading to innovative solutions to many of society’s problems.
Research and development, however, is the key to this door. R&D identifies
the most appropriate technology for a specific problem and the best tactics
for its use. In doing so, R&D unlocks the full potential of technology. |
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What
is a “systems approach”? Why is it important for improving performance? |
The systems
approach is a four-stage problem-solving
model that begins with an analysis of needs and goals and ends with evaluation
of the overall system for meeting these needs. This approach emphasizes
the commitment to performance objectives, not programs. Results are
efficiently achieved without wasting resources on projects and activities
that don’t bear directly on the desired outcome. Putting the problem-solving
focus on performance outcomes--not technology for its own sake--insures
the effectiveness of the performance improvement strategy chosen. |
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Why
has CPT historically focused on
the performance problems within large organizations? |
Because of its holistic
nature, the systems approach used by CPT is particularly well-suited to
solving problems of human performance within large organizations. This
approach views organizational performance support as a whole system.
Therefore, the projects or programs that result are not just “quick fixes”
to performance problems but instead are optimal solutions with broad applicability
throughout the organization. The “ripple effect” this creates is a second
reason why the Center undertakes performance problems of large organizations;
CPT is interested in achieving solutions that ultimately have a lasting
positive effect on society. |
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